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At Resilience Fitness we are privileged each and every day to help members to achieve their health and fitness goals. We understand the need to protect personal information provided to us and take this role very seriously. Our commitment to protecting the privacy and confidentiality of our members’ personal information is addressed in this privacy policy.

We want you to understand why we collect your personal information, how the confidentiality of this information is protected and how you can find out what information concerning you is recorded.


Personal Information
Personal information is information about you as an individual and includes information that identifies you and that can be used to contact you. This includes such information as your name, birth date, e-mail address, mailing address, telephone number, banking information, credit card number, and the like. It may also include information about your health and fitness levels and goals, if you have communicated these to us.


Contacting Us
Resilience Fitness wants to hear from our members regarding any issues or comments they may have with respect to their memberships or any services offered by our clubs. When you contact us, by post, telephone, fax, email, SMS, through our website or through social media, we DO NOT collect the information that you disclose to us. This may include details such as your name, address, telephone, fax, email and phone number, as well as your questions, inquiries, comments, complaints or requests.


Video Surveillance
We use video surveillance in our facility to protect the rights, property and safety of Resilience, our employees, members and others.


Identifying Purposes
Resilience Fitness collects personal information for the following purposes:
to understand your fitness and other related needs and objectives and to assist you in achieving them to provide you with a copy of your membership contract and other related agreements to process your membership payments and to ensure that your account remains up-to-date to invite you to participate in member surveys or other opinion-gathering devices that assist us in making our community more responsive to your needs to inform you of various matters relating to your membership to send you newsletters and other information about our products and services that we believe may be of interest to you to conduct contests, prize draws, competitions and other special promotions to protect against harm to the rights, property and safety of Resilience, our employees, members and others


Resilience Fitness may ask you for contact information such as your telephone, mobile or fax number or e-mail address, and keep and use this information as well as disclose it to other trusted third parties so that we or any of these third parties may contact you directly through these channels for the purpose of marketing (including Mind-Body) of goods, services and special offers that may be of interest to you. Your consent to this is not a condition of your membership with Resilience and you may withdraw it at any time (see below).


Your knowledge and consent are required for the collection, use, or disclosure of your personal information. When you become a member of Resilience Fitness, you consent to the use of your personal information for the purposes listed above. You may refuse or withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. We will advise you when you refuse or withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact contact@resiliencefitness.ca


Third Party Disclosure
Resilience Fitness is not in the business of selling member information to others. We do contract with trusted companies to act on our behalf to fulfill certain functions. We may use third party service providers to process or handle personal information on our behalf and to assist us with various services such as data processing, printing, mail distribution, content, advertising, data analytics, and marketing. We will take steps to ensure that such parties adhere to our policy with respect to the protection of your personal information.

Except as set out in this policy or as required or permitted by law, Resilience Fitness will not sell or disclose any of your personal information to any other organization or transmit personal information to third parties without first obtaining your consent. Resilience Fitness may, however, disclose information in the following cases:

to enforce or apply our membership agreements
to protect the rights, property or safety of Resilience, our employees, our members and others to comply with a subpoena, warrant or order
to a police force, if required by law
to a person authorized by a law or collective agreement
to an investigative body or government institution which can oblige us to do so
in emergency situations in which we believe that the life, health or safety of a member or other person may be in danger
to an agent retained by Resilience in connection with the collection of your account if all or a part of our business is sold, we may transfer information we have about you in preparation for or as part of completing that transaction.