Policies & Membership Terms

Membership Policies

Membership Pauses

  • Unlimited Memberships can be paused 14–60 days at no charge.
  • Pausing keeps your current membership price locked in.
  • Need longer than 60 days? A Pause Plan is available at $9.95/week.
  • Starting February 1, 2026: The free 14–60 day pause option will be removed and only the Pause Plan will remain.

No Backdating Pauses

  • Pauses cannot be backdated under any circumstances.
  • All pause requests take effect from the date we receive your email: contact@resiliencefitness.ca

Membership Cancellations

  • Email us at contact@resiliencefitness.ca at least 7 days before your next renewal.
  • If a request is made within 7 days of renewal (or after billing has processed),
     your membership will end on the following cycle.

Membership Commitment Terms

  • Cancelling before your commitment ends will incur a one-time $129 early termination fee.

Class Policies

Cancellation Window

  • Cancel at least 3 hours before class to keep your credit.

Early Cancel (3+ hours)

  • Your class credit returns to your account.

Late Cancel (within 3 hours)

  • Credit is forfeited.

No-Show

  • Credit is forfeited.

Waitlist Policy

If you are moved from the waitlist into a class within the cancellation window, it is your responsibility to remove yourself if you cannot attend.
 Otherwise, it counts as a late cancel.

Open Gym Policy

  • Open Gym is available only to active monthly members.
  • Class Packs and Drop-Ins do not include Open Gym.
  • Open Gym cannot interfere with ongoing classes.

Clean-Up Expectations

  • Clean and return all equipment immediately after use.
  • Leaving equipment out disrupts the flow of classes and creates safety issues.

Code of Conduct – Respect & Community Standards

Respect for People

  • Treat coaches, staff, and members with courtesy and kindness.
  • Encourage each other — we lift each other up.
  • Be mindful of personal space and equipment sharing.

Zero Tolerance for Aggressive Behaviour

Includes, but is not limited to:

  • Verbal or physical aggression
  • Harassment or intimidation
  • Bullying or disrespectful language
  • Hostile body language or confrontational behavior

Any behavior that makes others feel unsafe may result in immediate suspension or removal.

Conflict Resolution

If something comes up, speak with a coach or staff member privately. We’ll always address concerns promptly and professionally.

Our Commitment

We’re here to maintain a safe, supportive, high-energy environment where everyone can grow as athletes and individuals.

Lateness Policy

Members arriving more than 10 minutes late may not be permitted to join for safety reasons.

Children in the Facility

We love the family atmosphere — kids are welcome when supervised.

Children must:

  • Stay seated and calm on the sidelines
  • Remain with a parent/guardian at all times
  • Not run, climb on equipment, or enter the workout floor

If a child becomes disruptive or unsafe, you may be asked to pause or end your workout for the safety of everyone.

Class Pack Policies

1. Valid for 12 Months

All class packs expire 1 year after purchase.
Unused classes after 12 months are forfeited.

2. Non-Transferable

Class packs cannot be shared or transferred between accounts.

3. Late Cancellation / No-Show

  • Cancel before the 3-hour window to keep your credit.
  • Late cancels and no-shows result in lost credits.

4. No Refunds

Unused, expired, or partially used class packs are non-refundable.