✨ Policies & Membership Terms

🏋️‍♂️ Membership Policies

Membership Pauses

  • Unlimited Memberships can be paused 14–60 days at no charge.
  • Pausing keeps your current membership price locked in.
  • Need longer than 60 days? A Pause Plan is available at $9.95/week.
  • Starting February 1, 2026: The free 14–60 day pause option will be removed and only the Pause Plan will remain.

No Backdating Pauses

  • Pauses cannot be backdated under any circumstances.
  • All pause requests take effect from the date we receive your email: contact@resiliencefitness.ca

Membership Cancellations

  • Email us at contact@resiliencefitness.ca at least 7 days before your next renewal.
  • If a request is made within 7 days of renewal (or after billing has processed),
     your membership will end on the following cycle.

Membership Commitment Terms

  • Cancelling before your commitment ends will incur a one-time $129 early termination fee.

⏱️ Class Policies

Cancellation Window

  • Cancel at least 3 hours before class to keep your credit.

Early Cancel (3+ hours)

  • Your class credit returns to your account.

Late Cancel (within 3 hours)

  • Credit is forfeited.

No-Show

  • Credit is forfeited.

Waitlist Policy

If you are moved from the waitlist into a class within the cancellation window, it is your responsibility to remove yourself if you cannot attend.
 Otherwise, it counts as a late cancel.

🚀 Open Gym Policy

  • Open Gym is available only to active monthly members.
  • Class Packs and Drop-Ins do not include Open Gym.
  • Open Gym cannot interfere with ongoing classes.

Clean-Up Expectations

  • Clean and return all equipment immediately after use.
  • Leaving equipment out disrupts the flow of classes and creates safety issues.

🤝 Code of Conduct – Respect & Community Standards

Respect for People

  • Treat coaches, staff, and members with courtesy and kindness.
  • Encourage each other — we lift each other up.
  • Be mindful of personal space and equipment sharing.

Zero Tolerance for Aggressive Behaviour

Includes, but is not limited to:

  • Verbal or physical aggression
  • Harassment or intimidation
  • Bullying or disrespectful language
  • Hostile body language or confrontational behavior

Any behavior that makes others feel unsafe may result in immediate suspension or removal.

Conflict Resolution

If something comes up, speak with a coach or staff member privately. We’ll always address concerns promptly and professionally.

Our Commitment

We’re here to maintain a safe, supportive, high-energy environment where everyone can grow as athletes and individuals.

⏳ Lateness Policy

Members arriving more than 10 minutes late may not be permitted to join for safety reasons.

👶 Children in the Facility

We love the family atmosphere — kids are welcome when supervised.

Children must:

  • Stay seated and calm on the sidelines
  • Remain with a parent/guardian at all times
  • Not run, climb on equipment, or enter the workout floor

If a child becomes disruptive or unsafe, you may be asked to pause or end your workout for the safety of everyone.

🎟️ Class Pack Policies

1. Valid for 12 Months

All class packs expire 1 year after purchase.
Unused classes after 12 months are forfeited.

2. Non-Transferable

Class packs cannot be shared or transferred between accounts.

3. Late Cancellation / No-Show

  • Cancel before the 3-hour window to keep your credit.
  • Late cancels and no-shows result in lost credits.

4. No Refunds

Unused, expired, or partially used class packs are non-refundable.